Orders typically ship in 24-48 hours.
Our Customer Service team is processing orders 7 days per week and our logistics team ships order from Monday to Friday. When you order ships will depend on when you place it. If placed during business days (Monday to Friday) your order will typically ship in 24 hours. If you place your order on the weekend, it will take a bit longer to ship. When your order ships we'll email you a tracking number which you can use to track your package as it travels to you.
Please note, sometimes it may take 1-2 days for your tracking information to populate.
What Your Order Status Means
We have received your order and will be checking it shortly to verify your payment details and shipping address.
Great news! Your order has been reviewed and is now being picked and packed by our logistics team.
Congrats! Your order has been picked, checked, and boxed up. At this stage a tracking number is created and emailed to you. Your package is passed off to our shipping partners for delivery. Your tracking details should update within 24 hours.
- On Hold
Our Customer Service Team has placed your order on hold because we need additional information about your payment method or shipping address. We will contact you via email with instructions on what to do.
Sometimes orders may be canceled automatically by our payment providers because there is an issue with the payment method (ie. credit card). Orders must also pass our internal fraud verification criteria before being processed. If you believe your order has be canceled incorrectly, please contact us and we'll take care of it for you.