Our goal is to ensure that you are 100% satisfied with your purchase from us which is why we offer a 100% satisfaction guarantee on every product we sell. If you're not happy with a product for any reason we'll gladly swap it out for you or give you your money back.
60 Day Returns & Exchanges
We'll gladly accept returns for up to 60 days form the time you ordered. Returns can be initiated by contacting our support team with your order number and details of the items you want to return and why. In most cases we'll send you a return shipping label with instructions on how to send the product back.
Sometimes products don't meet your expectations, we get it. If you're not satisfied with a product you have opened we can still accept it back for return or exchange. We might ask for some feedback from you we can pass that on to the brand. The brands we work with are very receptive to customer feedback as it helps them improve their products.
Products Not Eligible For Returns
There are some products we carry that cannot be returned or exchanged. If this is the case, it will clearly state on the product pages that returns will not be accepted. If you're unsure about about whether a product is eligible for returns please contact us.
How long will it take for my return to be processed?
The time it takes the product to arrive back to our Headquarters will depend one where you're shipping it from. Once the product has arrived, your return will be processed in 24-48 hours. Please note that due to bank processing times credit card refunds may take up to 5 business days to show on your statement.
Can I exchange a product if I'm not happy with the results?
Absolutely. We'll ask you for a bit of information on why you are not happy with the product to send back to the brand. If you're unhappy with a product you've purchased please contact us and we'll happily exchange it for you.
Can I return a product if I'm outside the United States?
In most cases it's not cost effective to return a product from outside the United States due to inbound shipping and customs duties. Don't worry, we'll still take care of you. Please reach out to our support team.